Haines & Co: Technical Support Web Application


Web Application Overview:

This Intranet Perl Application is designed as a Thin Client Solution.  This allows for the program to run exclusively in an internet browser window.  The data is stored in a MySQL Database. It assists technicians in taking vital call information, retrieving previous ticket information, and suggests possible solutions.

Features:

  • Thin Client Solution
  • Ticket-Based Reports
  • Automatic Ordering System
  • MySQL DataBase Connectivity
  • Adjustable Color Schemes
  • Smart Automatic Fill-In Fields
  • Bugtracking and solution finding
  • Login System
  • Manager System
  • Custom Reports by Account, Technician, Software Package and more

Libraries/Requirements:

  • Windows NT/XP
  • Apache Webserver
  • ActiveState Perl
  • mysql
  • dbi.pm
  • dbd::mysql
  • ntsendmail.pm

Picture of Main Menu screen in HTSDB


scr Picture of Edit Ticket screenb in HTSDB