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Haines & Co: Technical Support Web Application
Web Application Overview:
This Intranet Perl Application is designed as a Thin Client Solution. This
allows for the program to run exclusively in an internet browser window. The
data is stored in a MySQL Database. It assists technicians in taking vital call
information, retrieving previous ticket information, and suggests possible solutions.
Features:
- Thin Client Solution
- Ticket-Based Reports
- Automatic Ordering System
- MySQL DataBase Connectivity
- Adjustable Color Schemes
- Smart Automatic Fill-In Fields
- Bugtracking and solution finding
- Login System
- Manager System
- Custom Reports by Account, Technician, Software Package and more
Libraries/Requirements:
- Windows NT/XP
- Apache Webserver
- ActiveState Perl
- mysql
- dbi.pm
- dbd::mysql
- ntsendmail.pm
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